AGS Refund Policy During Announced Dates of Theme Park Closures:
We realize this is a difficult time for everyone on a personal level and for many of us, professionally. Being in the tourism business, and particularly selling Theme Park tickets for revenue, has brought our income to “0”. All tickets are non-refundable however we know that some of our customers may be financially strained. With that said, we are offering this refund policy which mirrors the theme park policy for tickets purchased during the theme park closures:
- 1. Walt Disney World – No refunds. Unexpired multi-day theme park tickets with unused days, or date-specific theme park tickets with a valid use period during the period of March 12, 2020 through the closure, will automatically be extended to use any date through December 15, 2020. If you are unable to visit by December 15, 2020 you may apply the value of a wholly unused ticket toward the purchase of a ticket for a future date.
- 2. Universal Orlando – No refunds. Unexpired single-day tickets that have already been purchased will be valid on any day for 365 days from the purchase date. Unexpired multi-day tickets that have already been purchased will also be valid for first use on any day from 365 days from purchase - but, as always, must be used within seven days of first use. Florida Resident discounted ticket usage windows and blockout dates remain unchanged unless otherwise communicated. If you cannot travel during this time, you can apply the value of a wholly unused ticket toward a new purchase.
- 3. Sea World Parks & Resorts – No refunds. All tickets are valid for 1 year from date of purchase. Domestic single day tickets that expire during the period that the parks are closed will be extended through December 31, 2020. Internationally purchased single day tickets that expire during the period that the parks are closed will be extended through first week of 2022.
Guests who have in-park experiences that are date specific and will not be able to be used during the time that the park is temporarily closed, will be able to reschedule through 2021.
All Discovery Cove reservations through April 19 will be rebooked. Reservations for Discovery Cove made prior to April 30, 2020, can be rebooked on any date, subject to availability, prior to December 31, 2021 at the same rate as the original booking. No change fees will apply. Refunds will be available for guests who provide notice of cancellation more than 30 days in advance of the originally scheduled arrival.
We are offering two options regarding tickets that were purchased for use during the park closures:
1) Per the directives from each of the theme parks, we can securely hold the tickets until a future visitation date is confirmed using the parameters above. If you are unable to travel during the extended dates offered by the parks, we can mail the tickets to you free of charge. You can then hold onto them and work directly with the theme parks on applying the value of those wholly unused tickets to any future purchase.2) It's important to understand that had the purchase been made directly with the theme parks, your only option would be #1. However, understanding that there may be certain financial situations that don't allow for a return visit, we will refund 100% of your Walt Disney World or Universal Orlando ticket purchase, with 85% going to your original form of payment and 15% issued as a credit for any future ticket purchase with All Guest Services.